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Zoom Contact Center

Revolutionising Communication and Customer Engagement
with Omni Channel Contact Center Solution.

Enhance your agent’s performance and proficiency by offering opportunities for coaching and development. Use the appropriate agents when needed.

One Platform, One Purpose: Having Great Interactions

Businesses can engage with customers on a more personal and interactive level using Zoom Contact Center. Businesses are able to offer a unified support experience because to the platform’s easy interaction with numerous communication channels. Making it easy and accessible, customers may contact support through the channel of their choice.

Zoom OmniChannel Contact Center

When it comes to seamless communication and first-rate service, Zoom Omnichannel Contact Center is hard to beat. This game-changer will transform the way you connect, collaborate, and engage with consumers. Everyone from clients to agents and vice versa.

Workforce Engagement Mangement

Zoom Workforce Enagagement Management solution ensures contact centers and teams are prepared for success through the use of automated planning, which helps managers anticipate future contacts and precisely build timetables.

Zoom Quality Management

Quality Management improves agent effectiveness by leveraging previous customer conversations to offer coaching and learning opportunities.

Zoom Contact Center

A Game-Changer for Customer Service: Get first-rate customer support like never before with the Zoom Contact Center. Enable your company to provide efficient and customized consumer interactions. Zoom Contact Center equips your team to optimize operations and surpass customer expectations with skill-based routing and virtual agents.

Long wait periods and annoying customer service are things of the past. From its advanced AI integration to its real-time analytics and seamless customer interactions, the Zoom Contact Center sets a new standard for excellence.

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Optimize customer services with Realtime Analytics
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Complete customer journey management with A.I
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Measure and enhance the quality of your customer services with quality mangement.
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Optimize workforce as per the need of your contact center.
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Elevate calls to video calls
Zoom Contact Center

Skill Management

 By leveraging the power of intelligent call routing and advanced algorithms, Skill-Based Routing ensures that customer inquiries are seamlessly directed to the most qualified agents in real time

Customer Journey Management

All interactions between the consumer and the contact center, from the first point of contact to the resolution of their query or issue and any subsequent communication, are part of the customer journey.

UC & Contact Center Experience

Businesses may streamline communication and customer service using Zoom’s UC and Contact Center Experience. This integrated solution unites internal teams and customer contacts.

Integration with Buisness Applicaitons

Zoom Contact Center can be easily integrated into different business applications and offers seamless integration with various business applications.

Transform Customer Conversations with Zoom Conversational AI.

Zoom Conversational AI lets organizations have meaningful, personalized conversations with clients using advanced natural language processing and machine learning algorithms. Zoom Conversational AI helps you provide excellent customer service.

Zoom Virtual Agent

Zoom Virtual Agent

With the innovative Zoom Virtual Agent, your customer support operations will reach new levels of excellence. Your clients will never again have to wait on hold or deal with a terrible encounter thanks to Zoom Virtual Agent’s cutting-edge AI capabilities and user-friendly interface.

Introducing the Zoom Virtual Agent—the key to seamless and productive interactions with your customers. Provide your clients with the outstanding service they deserve by elevating your customer service game.

WFM & Quality Management

Workforce Management focuses on forecasting and scheduling agents to ensure adequate staffing levels, while Quality Management aims to monitor and evaluate agent performance to enhance customer interactions. Overall, the goal of WEM is to create a positive work environment that leads to higher customer satisfaction and business success.

Quality Management, on the other hand, enables supervisors to monitor agent performance and provide constructive feedback, leading to continuous improvement and better customer interactions. Overall, these WEM solutions create a supportive work environment that fosters agent development, resulting in improved overall performance and higher customer satisfaction.

Zoom Workforce Engagement Management